Help & FAQs

Yes. Searching the directory, reading reviews and leaving a review are free. Businesses can add a listing or claim an existing one without entering payment details. A separate Pro Membership may be offered for extra business features, but claiming a listing never starts a subscription.

Listing details may come from public business information, business websites, Google Maps or a business owner’s submission. Details can change, so owners should claim their listing to keep it accurate. If you spot an error, let the support team know.

Reviews submitted directly through RatingsPlus require email verification before they can be sent for moderation. The team checks for obvious spam, misleading content and policy issues before publishing. A review reflects the reviewer’s experience; a business owner cannot edit it.

Not simply because it is negative. Businesses can raise a concern when a review appears to breach the review rules, is unrelated to their business or may be unlawful. The team reviews the report against the policy rather than removing criticism automatically.

If you own the business, claim the listing first. Once your claim is approved, you can manage the details that customers see. Anyone can report a material error through support.

Yes. Claiming is free, no card is required and it does not create a subscription. It lets you take responsibility for your listing and keep its public details up to date. Any paid Pro Membership is a separate choice.

Search for your business, open its listing and choose the claim option. You will need to sign in or create a free account. If the business is not listed yet, use Add a Business instead. The claim guide shows each step.

If the email on your account matches the business email already on the listing, the claim may be approved straight away. Other claims are checked by a person, normally within one working day. You will receive an email with the outcome.

Try searching by the trading name, location or category. A business may not be published yet, may be listed under a different name or may need its details corrected. If it is genuinely missing, you can add the business for review.

RatingsPlus Product Reviews helps Shopify stores collect product feedback after an order, moderate reviews and show review widgets on the storefront. Reviews that trace to a fulfilled order and verified email are kept separate from imported reviews, so shoppers can see what supports the store’s verified rating.

Install RatingsPlus Product Reviews from the Shopify App Store, then follow the setup inside Shopify to connect your store and choose the review widgets you want to use. If you get stuck, contact app support.

Yes. The app can import supported CSV exports from common review platforms. Imported reviews stay clearly labelled as imported and do not increase the verified rating, review count or review markup shown to search engines.

Shopify manages plan selection and payment in its own billing flow. The app includes a 30-day free trial, and Shopify shows the relevant plan and price before any charge is made. For a billing or subscription problem, contact support with your store domain.

For sign-in, account or privacy questions, use the support form and explain what you need help with. You can also read the Privacy Policy for how RatingsPlus handles personal information.